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1 reviews | Active since Nov 2023

03 Jan 2024, 19:56

Card mulfunction chip.

Capitec is ripping people off.

Firstly they provide you with a very low quality of card chip, promising that it's life span is 5 years. However, I had to change my debit card and my credit card twice in 3 years. Their chip will embarrass you and start mulfunctioning while you have to make a payment. I went to the bank to get a new card and guess what capitec charged me for their low quality card. I have other accounts with other banks and I have never came across such nonsense. Why should I pay for a new card while the fault is with the quality of the bank' s cards?

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Jan 2024, 20:39
Official
Good day David 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank