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willie S

1 reviews | Active since May 2010

05 Oct 2015, 11:58

Card gets ****** in bank

Hi<br> <br> I was at the bank just now about 10h30 I stood in the cue to deposit (HAD N DEPOSIT SLIP)three people in front of me two people was told to wait on the side I get to the front then I get told they now must help the people behind me I did not jump the line !! then I asked for the manager she was rude and told me they will not help me I put my card plus the R4000-OO on the counter then suddenly my card is gone look at your cameras the card was put on the counter with the money. This is the second time I had this experience.(Capitec Agatha str Tzaneen)<br> <br> I refused to stand aside because I was in front and expected to be helped not to be told other people must be help behind me.<br> <br> I include photos of teller and Manager ,I want my card that was taken by the teller.!!<br> <br> The service is not on standard for a manager to tell me they won't help me and then my card is gone !!! not acceptable.<br> The manager did help me but still my card is gone !!!! (this after an argument) she refused me taking a picture of her hand up to block the camera.<br> <br> Please advise as to what is going to happen as I will escalate this incident to newspapers and higher if needed.<br> <br> [Email Removed] no go !!

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Oct 2015, 15:03
Official
Hello willies68,

Please accept our apologies for the poor service experience you had!

Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank