1 reviews | Active since May 2020
Card *****
I would like to launch a complain in regard to a Capitac investigation and their fruad Department. On the 2nd of May I went to the bank to withdraw my pension money on to discover that I was de*****ed by a person claiming he was a MTN employee.
I received a call from that man on an earlier date. The man knew all of my details, including my identity, birth details and my place of residence. He told me that he realized that MTN has been using my airtime and they have been taking my airtime. He told me that there is someone who trying to call from the Eastern Cape and further asked me if I know someone from the eastern cape, I said no and he then asked me if he can block the "suspicious" number from calling to which I said yes he can block him, believing that it was in my best interest, but he instead tried to block my phone. He proceeded to block my phone, the result of that being that I cannot receive bank notifications when he makes transactions from my bank account. He stole money from both my absa and capitec account. Upon attempting to solve this, I went to Capitec for help, to which they refused to reverse the money taken from my account and tidy alleged that I am giving people my details intentionally, insinuating that I am some how behind this.
I am in need of your assistance to retrieve my money back.
My case number is: CAS 166/5/2020 You can each me on: ***
Regards
Selinah Phatlane
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback was provided. Complaint is closed.
Kind regards
Capitec Bank
Feedback was provided. Complaint is closed.
Kind regards
Capitec Bank
