Card *****

My card was swallowed at a absa ATM and minutes later money was withdrawn from my account from a different ATM.I tryed to buy airtime on cellphone banking to call and have my card stopped,but i could not access my cellphone banking.Which explains why I took so long before I could call the bank.The lady I spoke to stopped my card and told me an investigation will be launched and will 5working days. After 5 days of no feedback I called again just to be told no investigation was launched and it will be launched but this they gave a reference number.A few days later they call me and tell me that they can't pay back my money,because I took to long to stop the card where if I could access my cellphone banking when I needed to buy airtime instead of walking to the shop,I could've called in time. Very poor service