CR
Colette R

1 reviews | Active since May 2020

12 May 2020, 10:19

Card *****

Thank you Capitec Bank for the speedy response. After filing a ***** complaint on my card, they escalated my case and within minutes refunded the ****** amount! It took 5 working days to take this action (I was told it could take up to 14 days). Although they charge R160 for the trouble of doing the detective work on my behalf, I am still grateful that Capitec Bank put their money where their mouth is. Herewith I want to commend the Glenfair Pretoria branch for their continued friendly service.

0
Replies (1)
Capitec Bank
Capitec Bank's reply12 May 2020, 11:43
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

We trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management
Capitec Bank