JJ
Johan J
1 reviews | Active since May 2019
06 May 2019, 12:25
CARD DOES NOT WORK INTERNATIONALLY
I have relocated to New Zealand. In order to get my bank card to work here I had to open it up in the branch. I duly spent 3.5 hours in the branch 2 weeks and did so. I made my wife the power of attorney (which is a waste of time). I arrive in New Zealand and my card doesnt work. Their international number is a landline. As I cannot swipe, I cannot buy a sim or airtime to call them. I havent had a reply to my email sent to ********** and their email address given to my wife at the branch - ********** does not work. So I guess that leaves me in a foreign country with no way of buying anything! Thanks Capitec!!! If you care at all about your clients, please call me as per the number given on my email.
Helpful (0)
Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
06 May 2019, 16:24I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply06 May 2019, 16:24
Official
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
JJ
Johan J's updateReviewer Update
06 May 2019, 16:295 days??? Surely not. Please contact me today. I am willing to forward my complaint to the banking ombudsman as this is not right. There is still no reply to my email request.
What is up with Capitec?
JJ
Johan J's update06 May 2019, 16:29
Reviewer Update
5 days??? Surely not. Please contact me today. I am willing to forward my complaint to the banking ombudsman as this is not right. There is still no reply to my email request.
What is up with Capitec?
Capitec Bank's replyOfficial
07 May 2019, 16:42Good day
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply07 May 2019, 16:42
Official
Good day
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
Best regards,
JJ
Johan J's updateReviewer Update
10 May 2019, 11:03I confirm that you have not dealt with this matter. As far as your bank is concerned, you will leave a longstanding, loyal customer stranded in a foreign country with a bank card that does not function. Your service is disgusting, and I hope every person reading this post realises that they should not use Capitec bank if they are travelling.
JJ
Johan J's update10 May 2019, 11:03
Reviewer Update
I confirm that you have not dealt with this matter. As far as your bank is concerned, you will leave a longstanding, loyal customer stranded in a foreign country with a bank card that does not function. Your service is disgusting, and I hope every person reading this post realises that they should not use Capitec bank if they are travelling.
Capitec Bank's replyOfficial
13 May 2019, 09:45Good day
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply13 May 2019, 09:45
Official
Good day
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
14 May 2019, 13:18Good day
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply14 May 2019, 13:18
Official
Good day
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
We have tried to reach you via the email address provided.
Please respond in order for us to further assist.
Ref ***4
Kind regards
Complaint Management
Capitec Bank
Best regards,