TN
Tineel N
1 reviews | Active since May 2019
25 Sept 2019, 12:09
Card Dispute- Capitec Bank
I am extremely disappointed by the service offered by Capitec bank this time around. I logged an incident on the 12/09/2019 regarding a ********** transaction going off my account., Reference ***9. Till date I have received no feedback. i was promised by an agent that i would receive a call by 11h00 today but to no avail. Is ***** not considered a #1 priority to Capitec or is this just a direct representation of failing to deliver and poor customer value/service?
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Replies (2)
Capitec Bank's replyOfficial
26 Sept 2019, 08:37I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply26 Sept 2019, 08:37
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
07 Nov 2019, 11:48Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply07 Nov 2019, 11:48
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank