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Gugulethu N
1 reviews | Active since Dec 2022
09 Jun 2026, 13:07
Card dispute
My card dispute query was said would be reviewed in 24-48 hours but that has not been done yet. I am yet to remain further communication on my dispute
Helpful (0)
Replies (4)0
Replies (4)Capitec Bank's replyOfficial
09 Jun 2026, 14:39Hello Gugulethu, we regret to learn that you still never received any feedback. Please provide us with your case number, to check.
Capitec Bank's reply09 Jun 2026, 14:39
Official
Hello Gugulethu, we regret to learn that you still never received any feedback. Please provide us with your case number, to check.
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Gugulethu N's updateReviewer Update
09 Jun 2026, 14:43Case number: ***3
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Gugulethu N's update09 Jun 2026, 14:43
Reviewer Update
Case number: ***3
Capitec Bank's replyOfficial
09 Jun 2026, 15:10You have not responded to us in a while, is there anything that we can assist you with further?
Please note, if you don't respond to this chat, it will be closed in the next 10 minutes. You may reach out to us on WhatsApp, type ‘chat to an agent’ on *** or call us for free via the app.
Before we close, you’ll receive a quick survey. It helps us improve your experience. Here’s how it works:
You’ll see the question: “How do you rate the Agent that assisted you?”
Please reply with a number that matches your experience:
1 – Really Bad 😭
2 – Bad 🙁
3 – It was ok 😐
4 – Good 🙂
5 – Really Good 😄
Your feedback means a lot to us and helps us serve you better. Thank you for taking a moment to share your rating!
Capitec Bank's reply09 Jun 2026, 15:10
Official
You have not responded to us in a while, is there anything that we can assist you with further?
Please note, if you don't respond to this chat, it will be closed in the next 10 minutes. You may reach out to us on WhatsApp, type ‘chat to an agent’ on *** or call us for free via the app.
Before we close, you’ll receive a quick survey. It helps us improve your experience. Here’s how it works:
You’ll see the question: “How do you rate the Agent that assisted you?”
Please reply with a number that matches your experience:
1 – Really Bad 😭
2 – Bad 🙁
3 – It was ok 😐
4 – Good 🙂
5 – Really Good 😄
Your feedback means a lot to us and helps us serve you better. Thank you for taking a moment to share your rating!
Capitec Bank's replyOfficial
09 Jun 2026, 16:51Thank you for contacting Capitec Bank, hope to chat with you soon. You may also contact us via WhatsApp on ***.
No further response is required from you as our chat will now be closed and you will be taken to our Customer Satisfaction Survey.
Capitec Bank's reply09 Jun 2026, 16:51
Official
Thank you for contacting Capitec Bank, hope to chat with you soon. You may also contact us via WhatsApp on ***.
No further response is required from you as our chat will now be closed and you will be taken to our Customer Satisfaction Survey.
