AO
ANDRIES O

1 reviews | Active since Jul 2012

18 Jan 2016, 11:35

CARD CLONING

JUST BEFORE CHRISTMAS MY FATHER WENT TO CAPITEC BANK IN HOWICK KZN, HE WITHDREW SOME MONEY ONLY SECONDS LATER FIND THAT MORE MONEY HAD BEEN WITHDRAWN FROM HIS ACCOUNT, SO IMMEDIATELY HE WENT INSIDE THE BANK TO CANCEL THE CARD, AROUND 5-10 MINUTES LATER ANOTHER WITHDRAWAL HAPPENED AT THE SPAR 5KM AWAY AFTER THE CARD WAS CANCELLED AT THE THE END OF ALL THAT R4000 HAD BEEN WITHDRAWN, AND CAPITEC BACK HAS ONLY REPAID MY FATHER R1000 OUT OF R4000. MY DAD IS A PENSIONER AND LOOSING MONEY LIKE THAT IS HARD FOR THEM. SO HOPEFULLY CAPITEC BANK CATCHES A WAKE UP CALL AND REPAYS THERE HARD EARED MONEY THAT THEY HAVE LOST.

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Jan 2016, 08:40
Official
Hello andries28,

I acknowledge your posting, and have referred it to Megan Martin for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank