Card blocked without my authorization

On 8 April I went into the Capitec Table View branch in Bayside mall to authorize the increase of a long standing debit order that is deducted from my account every month. Ashley sorted it out - or so I thought. My debit order was deducted successfully the next day. However, the following week, on Thursday 14 April when I tried to pay for goods with my Capitec debit card I discovered that I my card has been blocked by Ashley from the Bayside branch. Jonathan from the Canal Walk branch issued me with a new card on Thursday 14 April and assured me that the R70 new card fee will be refunded to my account. I got a statement on 16 April and discovered that the new card fee amount has not been refunded as promised.