SN
Sindi N
1 reviews | Active since Jan 2019
24 Jul 2020, 19:26
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I would like to express my disappointment in the manner in which my query was handled, it has been weeks now and all I received are automated emails, this is unacceptable and unprofessional
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Replies (2)
Capitec Bank's replyOfficial
26 Jul 2020, 08:41Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jul 2020, 08:41
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
27 Jul 2020, 17:52Good day Sindi N
I have attempted to contact you to no avail.
Please be advised the matter has been resolved on our side and an email has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
I have attempted to contact you to no avail.
Please be advised the matter has been resolved on our side and an email has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply27 Jul 2020, 17:52
Official
Good day Sindi N
I have attempted to contact you to no avail.
Please be advised the matter has been resolved on our side and an email has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
I have attempted to contact you to no avail.
Please be advised the matter has been resolved on our side and an email has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank