HM
Hildah M

1 reviews | Active since Jul 2025

14 Jul 2025, 16:51

Card ****

This is the worst bank by far. I was told I will be called but till this day nothing. As per my previous post I told Capitec that on the 3rd my mom was ****med.someone managed to withdraw money from her account even though she had her card with her and there is even a footage to prove that as the last place her card was used was spar and they showing her going out with her card.According to Capitec 4 minutes after she was done money was withdrawn and even though we tried to explain that the same thing happened to her standard bank account and they refunded her today what is so special about Capitec.since well my Capitec is not entertaining this I will be sending an email to the ceo on linkedin and we are busy with the ombudsman application Regards

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Jul 2025, 18:55
Official
Good day Hildah, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec
HM
Hildah M's update24 Jul 2025, 18:10
Reviewer Update
It’s now a month still nothing from Capitec

Kindly provide me with the branch manager’s details their are required on the application that I’m pursuing with the ombudsman.why must Capitec be so difficult Standard Bank refunded me with no hustle that is why it remains the best bank.0 please provide me the branch manager’s details
HM
Hildah M's update24 Jul 2025, 18:11
Reviewer Update
Branch manager from mahikeng Capitec