Car Renewal Capitec App - DONT USE THIS SERVICE !!!!!!!!!

Capitec bank should seriously not promote a product to its customers if they could not hold by what is promised. i decided to do my car license renewal disc via my capitec app on 6th January thinking it would be delivered by me within 7working days and we are now at the 24th January and no one at the call center can explain what the delay is but send an email - i have made 4 calls during my working hours to capitec to get assistance or a time frame but each time i am promised a manager named AJ would call me but still doesn't. no worry to assist me with a solution either just sorry. if i am stopped by metro and fined do you think capitec will cover those costs no they will just say sorry. it is ridiculous that managers of departments dont solve problems why are they put in a position they can not handle. i have been a customer of capitec for many years and i am highly disappointed in the service and commitment i have received throughout this process. please take this option off your app as you can not handle the inflex of enquiries.