Captive Bank -Disappointed with Lack of Support in ***** Case

I am extremely disappointed with the service I received after falling victim to a *****. R1337.77 was used from my account by a person living in Cape Town.Despite providing all necessary information and documentation, the bank was unable to help me recover my funds. The process was slow, communication was poor, and I felt completely unsupported during an already stressful time. I expected the bank to take stronger action in safeguarding my account and advocating for me as a customer, but unfortunately, that did not happen. I would recommend anyone who values security and customer service to look at another bank.