PC
Patrick C
1 reviews | Active since Aug 2022
05 Aug 2022, 08:30
Captiec Online Banking down
This outage they have had yesterday has prevented me making an important payment. They have been down 24 hours plus now. I am not interested "We apologise. Our IT department are working on it." So what. I was told this yesterday! An an engineer, this irritates meto the core. They need to be honest now with the truth like mainframe crash, we were hacked or whatever the truth. That will meet with FAR more sympathy that "We are working on it." Get real.
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Replies (2)
Capitec Bank's replyOfficial
05 Aug 2022, 08:56 Good day Patrick
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Aug 2022, 08:56
Official
Good day Patrick
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PC
Patrick C's updateReviewer Update
05 Aug 2022, 11:38Standard answer. The system has been off since early yesterday morning now. I want facts. True facts. Not marketing garb.
PC
Patrick C's update05 Aug 2022, 11:38
Reviewer Update
Standard answer. The system has been off since early yesterday morning now. I want facts. True facts. Not marketing garb.