Captic Bank is so unproffesional and *********

I am writing this review on behalf of my mom Jennifer Strydom. What has transpired since the 9th March is nothing short of disgusting. My mom, 67 years old has had her bank account for YEARS. In those yeras she has used her account to make money by buying and selling online through Facebook and WhatsApp. She buys and sells all sorts like bleach, soap powder, ornaments, second hand trinkets etc. For years she has done this without an issue. Now suddenly on the 6th she discovers her account is frozen with a note to please visit a branch with her ID. So I took her to Lemon Tree Capitec branch where we were then informed we need to upload documents like her ID, proof of residence and a affidavit confirming how she makes her money. So we did that. We went to the police station and obtained an affidavit. They said it would take up to 48 hours. It has now been 5 days! We have visited the branch multiple times. We have sent documents multiple times. We een emailed examples of the sales she does. Keep in mind there are no reciets. It's all cash sales ranging from a few rand to sometimes a couple thousand. NOBODY give us any answers. NOBODY will even tell us what is happening and why. Nobody is telling us how to get the account back. Or how to close the account and transfer the money to a different bank. Surely this cannot be legal??? She is 67 years old and now has NO access to her money. Comeone guys. Surely this cannot be acceptable behaviour from a bank?