Captec unauthorized debits/***** conclusion

Hi. This is my conclusion review of my CAPITEC *****/**** episode. So after a week of investigation, starting on the 3rd. I was refunded R49 and R352,on the 10th. No explanations, just they still busy investigating. My account is still compromised, because today another R20.75 went off my account ,as yesterday as well and the day before, even with the new card i have not even used. The account has no funds, so all the unpaid debits will affect my credit record. 5 in total. So my card was never compromised, but my account definitely is.

I was refunded R401, but this exercise cost me R506, that's including the R70 for the extra card. I am just happy i got some money back. I have no faith in Capitec anymore and am disappointed in the speed with how they handled this issue. All i need from Capitec is a letter explaining the unpaid debits on my account, then i will close my account and move on.

Thanks