Captec new cards

I am using this new black card from capitec and i have had it for only two months but the card numbers at the back have already been wiped off and unfortunately i wanted to do an online payment and i cannot view the numbers on the card, when i phoned the capitec helpdesk i was told to go to the branch and replace the card which i am going to be charged for it, Capitec must actually start thinking of reviewing and improving this cards in stead of sending customers to go and replace the cards, it seems like a money making skeem on their side because they chager us for that and they are aware of the bad quality of their typed info on the back of their cards as i was informed by their callcenter consutant that hes also has the same problem