Captec insurance consultant not assisting

I took a funeral policy just before end of April 2026, and there was no enough amount to debit for end of that April 2026, and I quickly realized that I'm not going to afford it, and some lady consultant called me to find out about the unpaid policy, saying it can be continued, and I said to her im canceling it.

To my surprise on the first of June a debit order of R696.55 went through, and I contacted them for refund , I even forwarded my banking statement as proof , and I was told telephonically after I contacted them on the second of June 2026, and I was told that the policy was not canceled, that's why my account was debited and there will be no refund, the only thing they can do as to cancel it now.

Not happy at all for them not refunding me.