Captain funeral cover has not paid a claim from last month and they are not giving me a straight answer to what’s holding the pay after making me wait all this while in the traumatic experience I went through of being the a survivor in a car accident and

I thought having a funeral cover was to lighten your weight and not at more stress for you in case of death I lost my husband and son in a car accident last month I claimed at Capitec still my husband‘s claim has not paid out and it’s the only policy I had Capitec has disappointed me and I’m even considering closing my card because this inconvenience is very hurtful you can’t tell me I was the only survivor in the car accident yet my life is still made difficult despite all the trauma I’m going through I still have to deal with Capitec I travel from The hospital in East London to Grahamstown branch every now and again and still my matter has not been attended to I am very disappointed and at this point I think I have to warn people not to take policies with Capitec because of what they’ve done to me. The consultant was also confused because she did everything in her powers emailed everything on time but still they have not paid out and yet I’m in trauma and I’m lost I don’t know what to do it means I’ve paid my premiums all as well for nothing at the end I’m disappointed *** ***