KM
Kananelo M

1 reviews | Active since Feb 2013

31 Oct 2018, 11:00

Caprice Unauthorized Debit Orders

Good Day I have a serious problem with Capitec Bank, ever since this year I have debit orders going through my account with amounts of R95, R98, and R99.99 which are not authorized to do so. I'm actually mad right now because with you even reverse the debit orders they charge you an amount of R45. Today I called them complaining, and I was told how sure am I that other companies that I have debit orders authorised are not give my inform. And they still cannot or don't have a way of protecting their customers of this ordeal. To put it in emotions that I'm feeling at the moment I'm posses.

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Replies (2)
Capitec Bank
Capitec Bank's reply31 Oct 2018, 16:16
Official

I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply05 Nov 2018, 09:04
Official

Good day

Please be advised that we are unable to reach you on the contact details provided.

Author Contact: ***
Author Email: ***

Kindly contact me on ***, reference number: ***3.

Tando Mfengwana

Complaint Management

Capitec Bank