Capizupta

i went to Batho plaza to draw cash, R1300 to be exact. The atm said it cannot dispense it for me as it is a lot of notes to dispense. I reduced to R1000 and R500 as it suggested that I reduce my amount, then it decline again and threw out my card and gave a receipt.

I went inside to inquire and a consultant said the machine has R20 notes only it will not dispense more than R300. As I was speaking with him the SABV van came and went back to the queue. Few minutes at the queue I received an sms that R500 has been withdrawn. I went back in where I waited at least 15 minutes before assistance and waited another 30 minutes or more before their answer.

Their call center told them that I took the money so I will not be refunded, they said cash did come out. I asked why then do I have a receipt saying my transaction is declined they said they do not know but there is nothing more they can do for me. I was so shocked because I am their client. The consult, Kea, said they are speculating when they say not more than R300 can be dispensed. He also said they are not sure because I said you give customers your opinions not the facts.

Can someone please help, my bank is robbing me. The service is also poor. How do you have two consultants working. I do not know where the other two consultants came from because we waited for so long before they decided to show up.