Capitic more concerned about their money than their customers

After login numerous complaints (I have so many reference numbers, i dont even know which one is the relevant one anymore) my complaint is still not sorted out. I submitted a payment holiday request on my loan and credit card. After a few weeks and complaints, it was finally sorted. I also submitted an insurance claim. Lady that assisted with the complaint advised i must send all my documents to the claims department, which I did. Still no feedback. I have called and stayed on hold for hours. I have emailed. No response. But i get messages daily that my account is in arrears!! So Capitec has listed me as a bad payer because, once again someone has not done their job! Its shocking to know that during a pandemic, Capitec has decided to rather list people as a bad payer, knowing very well people are not able to work and is not receiving an income. Instead of just giving their clients a break, seeing that they have never missed a payment, and now during this pandemic, which is beyond their control, you are now listed as a bad payer! Speaks volumes for the customer service Capitec offers!