Capitek Bank, Funeral Insurance-Worst Service ever!!!!

I am very disappointed to find myself in the same situation I was before with Capitek Bank.

I have submitted a claim on Friday the 9th and I didn't hear anything from Capitec.

When I followed up on the whatsapp chat, I was asked for a document, the thing doesn't even say what document.

I called the call centre to be told that the claim has gone for further assessment.

I am stuck here and I need to go home for my aunt's funeral.

Is Capitek's process for a funeral claim different from other institutions?

This is the only financial institution that I've encountered problems with, when it comes to claiming for a funeral cover.

This is not the first time this is happening. It happened with my uncle, I had to come to come to hellopeter inorder for them to pay my claim.

The most disappointing thing is that Capitek Bank doesn't even call the client and advise that the claim is going to take longer. You as the client have to take your money, buy airtime and call to follow-up to be told that your claim has gone for further assessment.

I wrote an email to their complaints department and I got a response that someone would be assigned to the case and they would call within 24hrs to get more details. 24hrs has ended and no call or sms from Capitek Bank. I don't know what that means.

This is very bad.