CAPITEK BANK AUNATHORISED TRANSACTIONS FOR VODACOM *******

This morning a Transaction amounting to R2500 was deducted off my account from my trusted bank Capitek to buy Vodacom Data , I did not Authorise this transaction , i then called Capitek to inform them of this fradulent transaction and the rude lady i spoke to namely Makhadzi told me she cant stop or reverse this transaction as i had made it or some one who has my log in details has made it , i must speak to my service provide VODACOM , I then called Vodacom and they said i must call Capitek Bank , I am being taken from pillar to post by both service providers , Bottom line is i need my money back in the account , Capitek says Vodacom & vodacom says Capitek , Who is responsible ??????????? I Have escalated this matter to the Bank Ombudsman hopefully they will get to the bottom of this matter