Capitec...what a disappointment

It really saddens me to complain about Capitec on a public platform like this but unfortunately I don’t a have another choice. I have been a loyal Capitec Client for more than 9 years . I have always been promoting them as well as recommending Capitec to friends and family.

About a year and a half ago I finally convinced my husband to move to Capitec. Everything was smooth sailing until about 3months ago.

My husband woke up one morning with 2smses from the bank showing 2 credit card transactions that was not done by him.

To make a very long story short…6phone calls and multiple visits to different branches these ********** transactions has still not been reversed.

Im just wondering if this is the type service you get from capitec when you actually really need them.

IS it only the super-rich elite clients that gets there queries resolved ?

What do we need to do to get Capitec to pay attention to this query ??