Capitect: rigid and ***********

I have tried since March to get Capitect to implement a simple request. I was initially told by staff in the Kenilworth branch my request can't be accommodated. When I told them that other banks allow this and that I would close my account, they phoned to check if it was possible. I was told it would be done and that I would be updated. It never happened.

At the beginning of May I visited the Rondebosch branch and explained my situation. The staff member there was very helpful. Again the staff member phoned. Afterwards he said it would be done in 24 hours and that I would get an SMS. This didn't happen either.

Two months later and the issues was never resolved.

Due to a complete failure to execute a simple administrative request, lack of communication, and rigid polices when compared to other banks, I have lost confidence in Capitec's competence and client retention efforts. I have closed my account.

I did send their Client Care an email and got a standard template apology which also stated that the management team would asses and liase back. I haven't heard from them.