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Eddie S

1 reviews | Active since May 2021

02 Sept 2021, 14:56

Capitect

Ohhh Capitec. My word what a beautiful disaster. I opened an account online. Now the info I received points to the fact that I can have a virtual card. I tried to find my account number in order to activate same as per their requirement. I called their Cape Town office. What a messed. The lady did not even ask me for my ID to check if there are any info on my name. She says I must go to the bank!??? Really? I asked to speak to someone who understands English. I held on for over 16 minutes. No apology no comeback nothing. Is the service delivery? What's next Capitec ????

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Sept 2021, 15:51
Official
Good day  Eddie  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank