Capitec/Standard Bank & FNB ***** division Useless

On the 26th of April, I logged *****ulent transactions on my account. I received an incident number and I was requested to submit an affidavit and a SAPS Case number within 48 hours, which I did. I have not had any feedback from their ***** department since then. I have been following up from my side constantly, and every time it’s the same story. They are waiting for feedback from the external banks. Standard Bank and FNB. I find this absolutely ridiculous that a matter like this can be dealt with in such a matter. Capitec/Standard Bank & FNB’s ***** division are useless, there’s no communication between the banks or to their customers. I’ve lost a big amount of money, I’m a single mother and I’ve pleaded with them for assistance and they just don’t care.