#capitecsortoutmyissue

My complaint is in regards to an issue, Reference number ***2 and the way this was handled. I must say, the way your bank representative handled the issue within the bank was disappointing. As a customer sitting in front of you, engage with me in regards to what you actually doing and how you will handle the issue, not make a call to the department and then jump onto your phone and check your personal messages, I am a client sitting in front of you, to me, that's disrespectful.

Secondly, the issue has been ongoing since 22nd December when I logged this dispute, when I called in again later on the same day via phone, the associate advised me he has escalated the issue (***2) and would follow up with me within 2 days via email or callback. This never happened, called in again, requested to speak to a manager , manager made a few promises and also mentioned she would call back again, guess what, still waiting.....

Today, called again today 27th Dec 2020 @ 17:20pm, your associate advised me that a manager will call me back ASAP , ... its 3 hours later, still no call back.

Feedback to the company is, sort out my issue ASAP, sick and tired of calling in and waiting. I want a call back from a Regional Manager.

Secondly, sort out your managers mostly, a customer promise is a customer promise....

Thanks.