Capitec's Utter Disregard for Customer Service

This morning I have sat for an hour and a half on both the ***and number *** number, burning away my airtime to no avail.

I then sent two emails, absolutely no response. Then what I did was I attempted another three calls through to this lackluster bank only to get on the line with a Yolinda Khan a supposed field agent. Firstly she was very rude and did not even apologise on behalf of the bank that I had wasted an hour and a half of my time and of course my airtime. I was then asked to insert my bank account pin number which I have never in my life been asked for, super sketchy.

From what I can gather the issue was around their internet and cellphone banking service offering, some IT "Genius", hired by this circus of a bank, got a cross wire between the international arm, or Global Unit, and the local division. So due to that error, any immediate payments made the amounts transferred were $ USD instead of Rands. This is the level of efficiency we can come to expect from this country's private and public sectors, here goes another drop on Moody s investor confidence ratings, what a shame.

Well done Capitec for waving the banner of inefficiency high for the masses to see.