Capitec's unfair, unruly and unrelated act to ***** my money.

I provided an individual with a personal loan of R10000 on the 1st day of September 2017, R5000 on the 6th day of September 2017 and a final loan of R1000 on the 25th day of September 2017; amounting to R16000 in total.

On an unrecalled day in the month of October 2017, the person I loaned R16000 to notified me that they'd just paid the agreed full loan repayment amount in my capitec account. I then asked to call them back after I made a valid check by logging in and checking the available balance. A few minutes after, I notified him that it had reflected and that his loan settlement was clear.

Later on as I tried to purchase airtime using capitec, it didn't display my account where the loan repayment was made. After inquiring via the call center, I was told that my account was frozen and that I should visit a capitec branch to fix this.

When I visited the branch the following day, I was told that my account was frozen as part of ********** activities and money laundering. I then explained and showed my proof of payments of the loan payments I had given to this person; and further told the consultant that the funds received in my account was a loan repayment settlement which was pending to be made.

The consultant then asked me to go and write an affidavit sworn under oath that the funds I received were indeed a loan repayment; and to the affidavit, I should attach the proof of payments of the loan being made. The consultant confirmed that as soon as I submit the required affidavit, I'll be able to access my funds and account like before.

I did all that was required, and till today; my account remains the same and my funds remain inaccessible.

Please forward this matter to the correct Resolution Department that's ready to accept my proof of payments and help me.