Capitec's true colours

On the 28th of February 2022 two unauthorised payments when off my account, I immediately phone Capitec and informed them and stopped my card giving them more then enough time to reverse the payments. I was told it would take 7-10 days... after the 10th day I did two follow up calls and I was told 30 days. Today (1st March 2022) I was told that there is no time frame as it is with another company and they are awaiting feedback. Apparently I do not pay Capitec to look after my money but only pay bank charges to make use of their services (lack of) and should have taken out additional insurance in this case. Bank charges + insurance = true cost of banking with Capitec. Will I ever get my money back??