Capitec's terrible service

I am not happy with Capitec bank. Having being a happy customer for years, I am extremely disappointed with the bad service. 2 weeks ago, I went to the bank in Cresta and I asked for my stopped debit orders to be reversed. The teller said it was done. i asked MULTIPLE times to confirm and she confirmed. The fact that I had to ask multiple times to confirm is ridiculous but obviously it's necessary since people just do not do their jobs properly. My debit order was returned 2 weeks later when it went off, as the teller did in fact NOT do her job. I then called in and spent 10 minutes on the phone where the agent assured me he contacted the branch via email and would cc me. Needless to say, no email was sent. So now, my debit order was returned, I was charged for the teller's mistake and the agent on the phone **** about emailing. Very disappointing. A month ago, I went to Capitec in Campus Square and the security card was under the impression she was law enforcement and spoke to me like I was a ******** and not a paying customer. Where are you getting your employees from, Capitec?