Capitecs taken my money!!!!!

Last Tuesday, the 21st of April, while depositing cash into the Capitec ATM at Kensington Square, it switched off. My cash was gone, no receipt issued and the money was not in my account.I logged an incident at the walk in branch at the centre immediately. I was told it would take 24 hours to resolve the issue. The next day when 24 hours was about to expire, I received a message saying it woukd be resolved in 48 hours. I waited patiently and as 48 hours was to expire, I received another message telling me that it will now be resolved I. 5 business days which ends tomorrow. Once again, as the deadline approaches I get an email from the officer who handles complaints informing me that the process may take longer than 5 business days. This is unacceptable! Capitec does not seem to have systems in place to resolve such issues timeously. Bills are due and I am forced to borrow money to pay them on time. As per my previous review, this happened to several others in the week that it happened to me. Security at the centre witnessed this and informed me of it when they saw me panicking at the ATM. The machine was clearly faulty and should have been attended to. It should have been switched off after it happened to the 1st or 2nd person to prevent thus from happening to others. Afyer my incident was reported, it still continued happening to others who deposited cash at that particular ATM. Shane on you Capitec for not protecting your clients!! You allowed this to happen to so many people snd now you are holding on to what is rightfully our money as you drag your heels over resolving these matters. I was told by a call centre agent on their incident tracking line that a technician failed to report that the machine was faulty and that needs to be investigated. That is not my problem. I cannot ne made to wait for my money whilst you investigate your technicians for failing in their duties!!!!

Stop shifting the goalpost and return my money to me!!!!!