Capitec's System is restricting it's own growth.

I have app**** for a Credit Card and a Personal loan form Capitec Bank. Initially the consultant was very helpful and he confirmed that everything should run smooth. After going into the Cresta Branch they denied the Loan and Credit Card because my salary is paid into a Capitec Flexible Savings Account and not into my main Capitec Account. I pay my salary into a secondary account to prevent ***** or anyone accessing my money without me knowing. It is just ridiculous that capitec's own system is working against themselves. Why can other businesses collect money from the flexible savings account by not Capitec Bank.