Capitec's slogan should be: "Its Banking, Just WAY, WAY MORE DIFFICULT"

So I app**** for a loan on 26 June 2023, all looked good but the consultant told me that since my bank does not allow Debicheck mandates I could not be approved. So I needed to move my salary to Capitec, meaning I would have to wait an entire month to have my first salary dropped into this new account before I could apply again. This is exactly what I did, even though I needed the money urgently. You know, trusting the process.

Fast forward to 26 July 2023, I return to Capitec to re-do my loan application and I was declined due to an internal banking issue where their system linked my (very, very) old bank account with Capitec to the application, meaning I could not be approved. I then spent this entire week in and out of the branch trying to get this resolved, sent emails, the poor consultants and managers couldn't do anything, and my query is still not resolved. They basically gave up and who can blame them when they have absolutely no support in getting internal system issues resolved? There is just ZERO urgency.

It's cool, I'll try somewhere else, but I am angry because I did everything they told me to do and moved my salary to this bank just to be treated like this. I am very very unhappy and I wish I never walked into that bank. During all of this, I did not want to and was also advised not to try another bank so that I can have my hard credit queries low, but now looking at Clearscore I have like 4+ unnecessary hard credit queries that have been done by Capitec over this unfortunate period that will surely impact my score. And after all that, still no assistance, no matter how many times the issue was escalated.

Thanks a lot Capitec for wasting my time, and adding a whole lot more stress to an already super stressful situation that I am in. Great job. Rest assured that I'll be moving my salary and closing this account as soon as humanly possible.