CAPITEC'S SCURITY IS AS LEAKY AS A SIEVE AND THEY DON'T CARE

On 26 May 2023, R98,100 was ****med from my Capitec accounts. The first feedback I have had was today - 6 weeks later. I had submitted a full statement to the police on 27th May at the local police station and a SAPS liason officer visited us at our house 28th May to assure me that they would do everything possible to solve this crime. I submitted the sworn affidavit by email to Capitec on 28th May and received an email acknowledgement. I have had nothing since then until this morning. I emailed, phoned, visited branches during the six weeks and was told that the case was under investigation. At no time did anyone call or email to update me or even reassure me that they were following up. The **** was very slick and the money left my account immediately and was dispersed to cash coupons, Nedbank and African Bank within minutes. The ****mers had full access to my accounts even though I had not given them my account number or pin. They quoted the names and balances of my five accounts and when I asked to speak to a supervisor, the Capitec recorded message was played while I waited. They asked me to generate tokens which I did as I had no notion of the token's use and this apparently allowed them to **** my money. I called Capitec while I was still on the phone to the ****mers when I saw that money was leving my coount. Carlson from Capitec told me that I must cut the ****mers call immediately and that he would block my accounts. He told me that the monies had already been taken though. This morning's call from Capitec just made me more unhappy and upset as the advisor demanded that I give her the full deatils of the **** before she would give me any feedback. I asked why this was necessary as she had the police affidavit. She insisted that I do so before giving me feedback. I did so amd she then began to give me safety tips - just as the ****mers had done. I told her that the only safety tip that I have learnt is not to speak to anyone who says that they're from Capitec and to phone the bank instead. None of the safety tips that she insisted on giving dealt with generating tokens. I repeatedly asked her how the ****mers could get into my account without me giving them my log in details. She was unable to answer except to say that the bank was investigating this. A asked again and she said that they were not in my account, it just appeared so because they knew my personal details. I then asked her how they could move money from my account by me generating a token if they weren't already in my account. She again said that they could not have been in my account. What I did manage to learn is that I MAY get some minor amounts back from Nedbank and Africa Bank. Needless to say, I shall be taking this up with the ombudsman as the issues here are that: 1. I did not give the ****mers my log in details 2. the ****mers were already in my bank account when they called 3. they could not have moved the money from my account my me generating tokens unless they were already in the account. 4. they would have had to set up the payees within my account in order to send money to those payees. I have debit orders with Capitec and I shall use Capite for these only, I certainly won't be saving with them in future.