Capitec's refusal to pay back my money

I am totally ****ed of with the sms I have received from Capitec Bank 5minutes after I followed up this morning regarding the incident took place yesterday morning at a Capitec ATM in Weskus Mall, Vredenburg . They send me a sms to inform me that they will not refund me as the transaction was successful and full cash was taken. How the hell can full cash be taken if I only received R1700.00 from a withdrawn of R2000.00. Yes I was short of R300.00 on the notes received from the ATM as the notes were stuck in the machine and I had to pull it out and that was the reason I counted my money right there at the ATM.

I would like for Capitec to explain to me how does it happened that a gentleman who apparently just a while before me withdrawn R2000.00 from his account but because of the notes also stuck in the machine and he had to pulled it out as well received R2650.00 but only R2000.00 went off his account. Yes I am aware of it because whilst on the phone with Capitec's lost and ****** card division he came up to me and asked if I can please assist him to deposit money into his account. As soon as I was finished with the lady of Capitec on the phone I assisted him. He asked me to count the money with him and it was R650.00. He told me that he withdrawn R2000.00 from his account and the money stuck in the machine and he pulled it out. He counted the money immediately because the money stuck and he received R2650.00 and that he need to deposit that money back into his bank account because if the bank realise their mistake they would take the money from his account straight away.

By sending me the sms this morning Capitec made me a **** to protect themselves by not admit that they are *****ing money from their clients. I will not ever use a Capitec ATM again as they can't be trusted. Rather pay a little more on banking fees than to loose R300.00 at a time.