Capitec's pathetic service

I renewed my car license disc through the app on capitec's banking app as it was supposed to be convenient and fast. Apparently you will receive your license disc between 3 and 5 days after payment is done. Now I would like to know of it is 3 to 5 days or 3 to 5 months???; I paid for and received confirmation on my banking app that it is paid on the 31st July and guess what? I have not received it yet! I have phoned Capitec on numerous occasions enquiring about the status and get sent from Pilar to post with empty promises that I will receive a call back and to date not a single call received. Capitec ended up telling me to phone the courier. I did and they couldn't help me because I do not have a tracking number (which Capitec never sent me). I was then told by Capitec to phone the road traffic management corporation and they could not even find me on their system. Now my license disk is expiring and I wonder if Capitec is going to pay my fines if I get stopped by traffic cops??? Pathetic service to say the least and I would rather be refunded by Capitec for what I paid for my renewal and go and stand in a queue at the license department. I would appreciate someone with a brain at Capitec that can actually sort out my problem to please phone me as I am at the point of closing my bank account with you