Capitecs Pathetic Customer service when it comes to incidents

To be completely honest they don't even deserve 1 star. The service is absolutely ridiculous, they were supposed to investigate 2 incidents of mine. One of them which have been refunded after I went to make a case as Saps, they then gave back R1010 form a R2900!! That's not all the second incident was another R1000 that was withdrawn out of my account in Johannesburg, they told me would take 1 day, guess what it's been 4 weeks I've gone in Branch weekly and emailed, they sms me saying someone will be in contact nobody has bothered to call!! Now they sms me saying they couldn't get a hold of me and they are canceling my incident how can't they get hold of me yet they sms me!!?? Makes absolutely no sense I'm dissapointed in this pathetic service. A whole R4000 and nobody is bothered by it..