Capitec's non-existent client service

My wife and I logged a ***** case with Capitec in December 2024. money was ****** from my Std Bank account and the *****ser tried to channel it through my wife's Capitec account and then transfer it esewhere. But Capitec managed to intercept the funds and place it somewhere for safekeeping. We were informed in February 2025 tha tthe case was resolved and that my money will be returned to me pending verification of my ID. We struggled for months to get someone from Capitec's ***** department to help us and finally got a hold of a man named Simon in early June who did he verification process and confirmed that my money will be returned in 7 to 14 working days. my wife and I tried to get a hod of Simon for 2 weeks after the 14 working days have lapsed, only to find out he no longer works for Capitec. my wife phoned again yesterday and spoke to one LERATO MAPHOSA who dais she will find out who is working with our case, but never returned the call. This morning I sent am email to Capitec's ***** department, but no one cares enough to answer. Captec doesn't give a **** about their client. They don't care.