CAPITEC's Loan Facility Application Process and MIE Department is Simply the Worst

Capitec's facility application process and its MIE department in particular are absolutely useless. One would be better off interacting with a bot than the likes of Bathandwa Ngconngca-Mpotulo at Capitec.. An application for a loan facility on the Capitec App leads to a cascade of annoying reminders about documents you are required to submit. There is no email address, just an inbox that harasses you twice a day regarding your outstanding documents. As soon as the nameless inbox struggles to understand your income streams you are transferred to the Multiple Income Earners department (whether or not you have multiple income streams), the only difference being that the automated messaging now originates from a named email address. The content of the messages however remains automated - no greetings or salutations, no context for information requests, just bulletpoints setting out documents requested (essentially repeating the same document requests the automated inbox had requested, over and over again). Oh, and all the while, the automated inbox continues to request information notwithstanding the transfer to the MIE team. Ultimately, once you signal your frustrations and your desire to potentially seek a facility elsewhere, Bathandwa ghosts you (and your business...). I am sorry Capitec but you will not move beyond your core LSM that you service when you are unable to treat higher net worth customers basic customer service. It seems like its time for me to find a new bank.