Capitecs kuk service

Me and my business partner have the worse experience with two account managers from Capitec Bank. We apply early in December for a swipe machine for our business. A couple of days later a lady contact us by the way her name is Charnelle Knipe, she visit us and ask us to email her certain documents because her colleague Mr Thando Gwe is apparently on leave.

We wait another two weeks with no responds we learn that she went on leave and mr Thando Gwe is back from leave. He visit us and make the same promise as she does that we will received our pos swipe machine in 5 days time. Meanwhile we promised all our customers don't worry we will be sorted in 5 days time with a swipe machine. People tend to like swipe instead of carry money around.

In the meantime we keep waiting for the gent and the lady to come back to us. Mr Thando ask us to sent additional information what we did email him immediately.

Yesterday after a whole month he phoned us to tell us that we need to make appointment because we need to fill out the application forms ***!!!!!!! after a month?

We lost a lot of business due too their kuk service...and we promise our customers since last month it will only take 5 days before our swipe machine will be installed, its a month later...

No swipe ****in machine yet. I,m really impress with their kuk service.. Will never do with them business again. Seems now that they start expending and growing they also have an attitude problem. Now the customers are no more important to them.

I,m really really disappointed in them. Will move my personal banking business elsewhere.