PW
PJ W
1 reviews | Active since Feb 2019
21 Oct 2021, 19:07
Capitec’s Internet and App banking not that wonderful
I moved to Capitec recently due to bad experience from my prior bank. I am traveling extensively abroad and had to run an update on my iphone. When trying to access my banking today it asked me to reactivate the app. I have sms roaming activated but the Capitec sms does not want to go through. I am now stuck without being able to use my internet and app banking. This is not great as I cant even access my internet banking due to it using the app to validate me. Let’s hope Capitec atleast have good customer service to assist me resolving this whilst abroad
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Replies (3)
Capitec Bank's replyOfficial
21 Oct 2021, 19:53Good day PJ
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply21 Oct 2021, 19:53
Official
Good day PJ
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
PW
PJ W's updateReviewer Update
22 Oct 2021, 16:22I received a call and follow up email from Mikhaela Africa at 07:18 UK (08:15 SA time )time this morning. I was on a call and could not take the call at that point. I have responded to Mikhaela on several occassions today (first one being not long after teh call at 07:50 UK time (08h50 SA time) requesting another call ( in-fact kept my schedule open as it is crucial for me to get this matter resolved ASAP due to pending payments ), but no further response nor attempt for Capitec to contact me. One phone call is not sufficient if a client cannot take a call at that time of the morning (taking into account that there is time differences) and when a matter is as serious as this. I am slowly starting to regret moving my business over to Capitec Bank!
PW
PJ W's update22 Oct 2021, 16:22
Reviewer Update
I received a call and follow up email from Mikhaela Africa at 07:18 UK (08:15 SA time )time this morning. I was on a call and could not take the call at that point. I have responded to Mikhaela on several occassions today (first one being not long after teh call at 07:50 UK time (08h50 SA time) requesting another call ( in-fact kept my schedule open as it is crucial for me to get this matter resolved ASAP due to pending payments ), but no further response nor attempt for Capitec to contact me. One phone call is not sufficient if a client cannot take a call at that time of the morning (taking into account that there is time differences) and when a matter is as serious as this. I am slowly starting to regret moving my business over to Capitec Bank!
PW
PJ W's updateReviewer Update
23 Oct 2021, 11:20Still not sorted two days later! Mikhaela contacted me this morning (thank you) but everytime she transfers me to a support agent they pretend they cannot hear me and drop the call (happened both times and obviously too busy or not in a mood to service customers on a Saturday morning)! I am stranded without the ability to access my funds which I trust Capitec with, missing payment deadlines and have no ability to see activities on my bank), your tech is seriously causing HUGE frustration and letting clients lose faith in your services! Can someone PLEASE just sort out my issue, I am desperately pleading now!
PW
PJ W's update23 Oct 2021, 11:20
Reviewer Update
Still not sorted two days later! Mikhaela contacted me this morning (thank you) but everytime she transfers me to a support agent they pretend they cannot hear me and drop the call (happened both times and obviously too busy or not in a mood to service customers on a Saturday morning)! I am stranded without the ability to access my funds which I trust Capitec with, missing payment deadlines and have no ability to see activities on my bank), your tech is seriously causing HUGE frustration and letting clients lose faith in your services! Can someone PLEASE just sort out my issue, I am desperately pleading now!