Capitec's incorrect capturing turns out to be my headache.

Changing a debit order date from the 24th of the month to the 25th has never been such a mission for me as at Capitec Bank. When I first app**** for my credit card they entered the debit order date incorrectly. A month later I realized this and called them. They told me not to worry about it it wont make any difference. They also told me I would have to go into the bank to change the date. When I did they told me that in order to change my debit order date would be a mission so I should just leave it that way. I have changed my bank and went into Capitec to ask them to change my debit order date and I want them to debit my new bank account. I was told I have to bring them my payslip so that I can prove that I get paid on the 25th, which b the way I always have been paid on the 25th. So I duly go to work and ask for a copy of my pay slip and take it to Capitec. Now we have a whole list of problems: 1) the company I work for has changed their name 2) I need to being my new bank statements to Capitec to make sure I have a bank account in order to change my debit order date. 3) We now have to complete forms regarding my company name change and send them to someone to verify the company. 4) I am asked questions like: Why was the company name changed? When was the company name changed? Really? this is not my company, I am an employee. 5) Then I must return to the bank after they give me a call to change my debit date from the 25th to the 25th. Just to remind you, 1st of all this was their mistake and secondly all I want to do is have my debit taken off on my pay day and not the day before. 3 visits, frustration and still the incorrect debit order date. WOW! brilliant service as promised........