Capitec’s incompetency

Good day

I have had such an unpleasant engagement with this bank today . Having moved from one job to another and a change in salary dates , I went out of my way to update all my facilities so that my debuts are not impacted. The incompetence is beyond me as I had one account updated and my credit card not . Having Been notified by the bank that I had not paid I referred them to the call made when changing this and they proceeded by acknowledging that this was an error on their end and that this would be rectified . Further an arrangement for 3 months was put into place to recoup the arrears. I get a call this morning where all of this had not been noted and the consultant is unaware and has no idea of this . The third person I speak to from the same bank on the same account yet no knowledge of what has transpired over a two month period . Do you not write scripts and notes ? Do we you as bank not update those notes ? This is all not my doing but the doing of incompetence from your staff members yet I am the one receiving notifications about my credit record when the error was indeed from your side ? I as the client have been disadvantaged despite numerous efforts to rectify this .