Capitec's Incompetence - Funeral Product

I took a funeral cover with capitec Bank effective Dec 2021. The debit order date agreed to was the 1st of every month. In December the bank only processed the premium on the 8th of December and on the 10th of December I received an SMS saying that my premium is outstanding. Again this month they didn't take the premium on the 3rd of Jan since the 1st was a public holiday.

Yesterday the 4th of Jan 2022 I called customer care to find out why they have not put through the debit order. The response I got was that capitec is having a technical problem that IT is trying to resolve. So, today at 02:06am the debit order finally goes through and I was happy. To my surprise I get an SMs at 09:08 today saying my premium is due and I must make payment.

I have no intention of dealing with this incompetence on a monthly basis. I regret opting for capitec's funeral product even after reading those bad reviews. I guess the only thing left to do is to cancel the cover to have peace of mind.