Capitecs incompetence and keeps withdrawing my money and says I did

I'm simply at my wits end with capitec. As soon as money comes into my account it is taken out as a cash send . There's no trace of the money and the consultants are useless.the consultants keep asking me if I had my phone on me the entire day and I keep telling them that I do and the money keeps coming out while I'm busy or driving so I can't physically do these cash sends. 650r 150r 100r 50r can't just get withdrawn with no trace.. in times like these we can't afford to lose even a 10r. Capitec are unhelpful and rude and don't make any attempts to help their clients. They all look confused like I want someone else's money when it's my hard earned money. Guys I need my money back it's just so unfair