1 reviews | Active since Oct 2022
Capitec's ***** department *********** and unreliable.
Capitec's ***** department is completely and utterly useless. It seems as if Capitec as a whole is going there as well. On 09 Aug i wanted to pay for a purchase and the transaction was denied due to a lack of funds, while I knew I had sufficient funds, so I tried again and denied again. I went to an ATM to check my balance and noticed something funny, and went directly to the branch where I was told there was a pending transaction for a Grotto Spa in California USA!! OBVIOUSLY **********!! The branch canceled and replaced my card and told me I will get a call from their ***** department within 24 hours. That didn't happen, so I went back the next day, but the branch couldn't do anything more, other than provide me with a reference number. I waited a few days, still no call, so I called them, now low on money and airtime, the usual holding forerver listening to their bad choice of music. Finally spoke to a consultant and demanded some answers and details about the transaction in a return email, which didn't happen, I just got a "sorry for inconvenience" email. I can carry on like this for many more calls, emails to ***, visits to the branch etc. First I was promised that the matter will be resolved within 24 hours, then 30 days. It's now 32 days. Now I notice here are other similar complaints that's been under investigation for many months without any outcome and I shrink in fear! When I first reported the problem at the branch on 9 August, the transaction was still not finalized, yet Capitec allowed the transaction to be finalized on the 10th despite advanced warning.
I have never used my card for any online transactions, and I am aware of their virtual card facility for these purposes, and I was definitely not a victim of phishing.
In my opinion this is active assistance to ********** at the cost of Capitec clients!!
Capitec, please try and convince me otherwise, else next is a complaint to the Onbud for banking? How can you allow any international transactions directly to the debit card with no, zero, OTP or any other form of authority? This while you have a virtual card facility? How can you keep me in limbo for more than a month now, because of your mistakes? I have all the emails as well as recorded all calls and promises.
The designated official can contact me via email within 24 hours with very firm commitments and answers, else I will escalate the matter to the SAPS (with Capitec as accused for assisting **********) and Banking Onbud. No more "sorry for the inconvenience" please....
The designated official can contact me via email within 24 hours with very firm commitments and answers, else I will escalate the matter to the SAPS (with Capitec as accused for assisting **********) and Banking Onbud. No more "sorry for the inconvenience" please....
They just registered a new complaint, despite the fact that I supp**** the existing reference number in the "private" info part. This is as cut and dry a ***** case as you can possibly get and I have to agree that I suspect an inside job as well, OR they got hacked when they were offline on 5 August for 40 hours and decided NOT to pay the randsom and just installed a backup.
I make this deduction based on people I know that had debit orders go through twice and some not at all, which will make sense if they lost "transaction time" by installing a backup.
Obviously the hackers got hold of a lot of client's information and is using / selling it for ********** purposes.
Definitely also NOT going to leave it here!
They just registered a new complaint, despite the fact that I supp**** the existing reference number in the "private" info part. This is as cut and dry a ***** case as you can possibly get and I have to agree that I suspect an inside job as well, OR they got hacked when they were offline on 5 August for 40 hours and decided NOT to pay the randsom and just installed a backup.
I make this deduction based on people I know that had debit orders go through twice and some not at all, which will make sense if they lost "transaction time" by installing a backup.
Obviously the hackers got hold of a lot of client's information and is using / selling it for ********** purposes.
Definitely also NOT going to leave it here!
THEY WORK AT THEIR LEISURE, BECAUSE WHAT DO THEY CARE?
IT'S NOT THEIR MONEY AT STAKE
I was first promised some outcome within 24 hours, then 30 days and both has come and gone,
It has now happened 3 times where 3 different consultants called me and asked to explain exactly what happened?!?
It's like someone would start and then just leave it to "hang" as if they are *********** to complete the task, until I make enough noise for the task to be handed to someone else.
THEY WORK AT THEIR LEISURE, BECAUSE WHAT DO THEY CARE?
IT'S NOT THEIR MONEY AT STAKE
I was first promised some outcome within 24 hours, then 30 days and both has come and gone,
It has now happened 3 times where 3 different consultants called me and asked to explain exactly what happened?!?
It's like someone would start and then just leave it to "hang" as if they are *********** to complete the task, until I make enough noise for the task to be handed to someone else.